Looking to customise your scrubs or scrub hat?
Our incredible in-house manufacturing team now offers high quality embroidery and screen printing.
We've outlined our process and some of your frequently asked questions below!
If we've missed your question, or you'd like to get started with the process—don't hesitate to contact us today!
Should I choose embroidery or screen printing?
This will depend on two things:
1. What you would like to add to your item and
2. What the item is
If you want to customise your scrubs with your name or a hospital or business logo, we always recommend embroidery as it will have greater longevity, and has a more classic, clean and professional look.
If you want to customise your scrub hat with your name, designation or a larger logo, screen printing tends to be the better choice, as it is far more flexible and comfortable on your head.
With that said, we do offer either option and are more than happy to work with your specific needs.
How much does embroidery cost?
The cost of embroidery will vary, depending on the size and complexity—and our team is more than happy to provide you with an exact quote where needed.
Hospital or business logos are more complex, and require a one-time $45 setup fee to ensure they appear on your scrubs the same way as they do online. After the fee is received, we keep your logo on file and only charge for the cost of the embroidery—which is usually $10-$15 per item.
Simple writing doesn't require as much setup, and will vary in cost depending on the number of characters and lines used.
How much does screen printing cost?
As most of our screen printing takes place on our scrub hats, we have created a specific range which includes the printing in the price.
You can view the Identifier range by clicking here.
For other items, the cost of screen printing will vary depending on the size and complexity. You can get an exact quote from our team by contacting us directly.
How long does customisation take?
Both embroidery and screen printing will delay your order being sent out.
At the moment, the typical wait time can be up to 14 business days—depending on the number of items ahead of your order in the line, and how many items you are having embroidered or printed.
If the wait time is ever longer than 14 business days, our team will contact you.
Can I see a sample of my embroidery to approve first?
Yes you can!
When we set up a new logo, we email you an image of a sewout (a test run) for you to approve before we embroider your actual items.
For plain text, we don't normally do this—but we can, should you request it at checkout.
Can I drop off my own items to be embroidered or screen printed?
For embroidery, yes!
We can do embroidery on a number of items—all we ask is that they are clean when you bring them in.
For screen printing, this is possible on some clothing items, but usually isn't possible on hats as the fabric needs to be flat in order for us to print on it.
Can I have my embroidery done same day?
We typically aren't able to do same-day embroidery, as we almost always have a very long lineup of customers already waiting—so it wouldn't be very fair!
If you are able to pre-arrange this for a set date and time, we may be able to accomodate you—but this is subject to availability and individual approval from our team.
Do you do alterations?
Yes we do!
If you need your pant leg hemmed or small amounts of tailoring done, we can accommodate this for you in store—however, this will be up to individual approval.
At this time, we cannot offer alterations online or over the phone.
Will you custom-make scrubs to my liking?
At this time, we don't offer bespoke scrubs in standard colours, as our manufacturing team doesn't have the capacity.
If you are having trouble with your scrub sizing, please contact us directly, as our customer service team would be more than happy to help you find something that will work for you.