Easy Returns

    

                    
                                 
                                  

 

HOW TO RETURN AN ITEM

In order to receive your return you must meet the following conditions

  • The item must be received back within 14 days of you receiving your parcel. This is extended to 21 days for International parcels and remote country areas. 
  • Must be a full priced item
  • Sale items are able to be returned as long as they are not 50% off or more
  • New and Unworn
  • Original swing tags attached
  • No make up or fake tan marks
  • No custom made items eg hats or tops
  • No embroidery on the items
  • No smell of perfume or deodorant
  • No animal hair

1. Complete the returns card that came with your order - or download a new one by clicking the link above.
2. Print a return label 

https://return.auspost.com.au/HUNTER_SCRUBS

Alternatively you can purchase your own pre-paid bag from the post office if you are unable to print off a return label.

3. PURCHASE a separate pre-paid bag so we can return your items back to you.

RETURN DELIVERY CHARGES

We recommend you return the items through a traceable method.

All shipping costs will be the responsibility of the customer and are non-refundable, except in cases where we have made a shipping error.
Please do not write RTS (Return to Sender) on parcels as Australia Post will charge our account for your return. If this happens the postage fee will be taken off your credit

We inspect all return items and any returns that fail to comply with the above conditions will be sent back to the customer at the customers expense. Postage will be paid by the customer.

ITEMS THAT CANNOT BE RETURNED

  • Sale items that are 50% off as these are final sale items
  • Embroidered items
  • Custom made items
  • Any items that fail to comply with the above return conditions 

FAULTY ITEMS

  • Please check your item over carefully upon receiving it. If there are any faults the item can be sent back to be assessed by our returns department. If the item is faulty you will be exchanged/repaired in accordance with your consumer rights.
  • If we are unable to exchange or repair your item then you will be entitled to a full refund on your item.

HAVE YOU RECEIVED MY RETURN?

If you have sent your parcel back and have not yet received your returns back please follow these steps

  1. Enter your tracking number on the Australia Post website.
    https://auspost.com.au/parcels-mail/track.html#/track


If your tracking says that it has arrived please allow up to 5 business days for your return to be processed.

2.If you still cant find it and its been more than 5 business days since your parcel arrived, please email us (admin@scrubs.com.au) and a customer service representative will look into it for you.

POSTAL ADDRESS

Hunter Scrubs Returns
PO BOX 2349
Gateshead NSW 2290

 

For more information please check our refund & exchange policy HERE

x