Easy Returns & Exchanges

 

How do I return an item?

The returns process is super easy!

1. Check that your item meets the conditions outlined in our Returns Policy.

2. Download and complete a returns card by clicking here.

3. Print a return label by clicking here, or purchase your own pre-paid bag from the post office if you are unable to print off a return label.

4. Send us your item, along with the returns card.

How do I exchange an item?

1. Check that your item meets the conditions outlined in our Returns Policy.

2. Download and complete this returns form, clearly indicating which item/s you have returned, and which item/s you would like to exchange them for.

3. Print a return label by clicking here, or you can purchase your own pre-paid bag from the post office if you are unable to print a return label.

4. Send us your return, including:

- Your items

- Your returns form

- A self-addressed, pre-paid post bag so we can post your new items to you.

If you have any questions, please email admin@scrubs.com.au and one of our friendly team members will be sure to get in contact with you.

Return Delivery Charges

All shipping costs will be the responsibility of the customer, and are non-refundable—except in cases where we have made a shipping error.

Please do not write RTS (Return to Sender) on your parcel, as Australia Post will charge our account for your return. If this happens, the postage fee will be deducted from your refund or store credit.

We will inspect all returned items, and any items that fail to comply with the above conditions will be sent back to the customer at the customer's expense.

Return & Exchange Processing Times

We endeavour to process your returns and exchanges in a timely manner. If you haven't yet heard from us, please follow these steps:

1. Enter your tracking number on the Australia Post website to ensure it has reached us. If your tracking says that the parcel has arrived, please allow up to 5 business days for your return or exchange to be processed.

2. If more than 5 business days have passed since your parcel arrived, please call us on 1300 443 784 or email us at admin@scrubs.com.au and a customer service representative will look into it for you.

NOTE: To avoid potential delays in receiving your refund, remember to include the completed returns form in your parcel.

Our Postal Address

Hunter Scrubs Returns

PO BOX 2349

Gateshead NSW 2290

Items that CANNOT be Returned or Exchanged

Ineligible items include:

- Items that are marked 'discontinued' or 'while supplies last'

- Embroidered or Screen Printed items

- Custom-made items (including scrub tops and hats)

- Items that have undergone alterations of any kind

- Any items that fail to comply with our return conditions

What if my item is faulty?

Please check your item thoroughly upon receiving it.

If there are any faults, the item can be returned to us to be assessed by our returns department. If the item is found to be faulty, you will be supplied with a new or repaired item in accordance with your consumer rights.

If we are unable to exchange or repair your item, you will be issued a full refund on your item.

If the item is not found to be faulty, it will be subject to our normal return policy.

Can I return something if I've taken the tag off but haven't worn it?

Generally, items with tags removed are not eligible to be returned or exchanged.

Please ensure you are happy with the fit and feel of your scrubs before removing the tags.

What if the item I want to exchange is out of stock?

If the item you require is out of stock when your return arrives to us, our team will place it on backorder and contact you to let you know of any wait times.

From here, you are welcome to request a different item or a refund.

If you need your exchange quickly, please call us on 1300 443 784 or email us at admin@scrubs.com.au to check stock levels. If an item is available, our team will set it aside for you and promptly send it out to you once your return arrives.

Can you send my new items before receiving my old items?

We are unable to send out your new items until we receive and process your old items.

If you require an exchange quickly, you are welcome to purchase the new items, and send back your old items for a refund.

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