FOR ITEMS IN STOCK

We make every effort to ship orders within 24-72 hours on business days. The exception to this would be if items require embroidery, alteration, or are custom made.

FOR ITEMS OUT OF STOCK

Customers who order items that are out of stock will be contacted via email or phone. At this time you can either substitute for a similar item that is in stock or backorder the original item. Backorders generally take anywhere from 1-4 weeks.

ITEMS WITH EMBROIDERY

If you request embroidery, this can take 7-10 days to be completed before your order will be shipped.

CUSTOM-MADE ITEMS

Custom-made items such as scrub tops and hats can take from 7-14 business days before they are ready to be shipped.

The majority of our packages are sent via Australia Post eParcel. This is Australia Post's trackable parcel delivery service.

Delivery times depend on your location.

On average, the delivery time for metropolitan areas is around 1-3 days.

For regional areas, the wait time can be longer.

We offer express post if requested for shipments under 5kg. If you require express delivery for shipments over 5kg, we can provide you with a quote.

Australia Post Express Post shipping times apply and are dependent on your location.

We are able to ship orders internationally.

The cost of shipping will vary depending on the weight of your parcel and location—if you would like a quote for this, feel free to contact us.

Requests can be made to leave your parcel without a signature in your order notes.

If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend avoiding this.

NOTE: Should any damage or theft occur in this instance, Hunter Scrubs cannot be held liable for any losses.

On rare occasions, parcels can be misplaced by Australia Post. In most instances, we are able to contact them to find the parcel, but at times, this is not possible.

For this reason, we now offer shipping insurance at checkout to protect your parcel against any loss, theft or damage that occurs during the delivery process.

Should you choose to add this and your parcel gets lost or stolen before delivery, you will either receive a full refund for the cost of your order, or a replacement at no extra cost.

It is up to your discretion whether or not you would like to add this, but we highly recommend it—especially if you're making a larger order.

Hunter Scrubs will not be liable for any lost, stolen or damaged parcels incurred during the delivery process, or for delivery delays which are out of our control.

Our standard shipping cost when you order online is set at a flat rate of $11.95.

If you require express shipping or delivery by a courier, extra charges will apply based on the weight of your parcel which is calculated at checkout.

We use Australia Post Parcel Send for the majority of our orders which are shipped from our warehouse near Newcastle, NSW.

Standard Australia Post delivery times apply—and these are dependent on your location.

FOR ITEMS IN STOCK

We make every effort to ship orders within 24-72 hours on business days. The exception to this would be if items require embroidery, alteration, or are custom made.

FOR ITEMS OUT OF STOCK

Customers who order items that are out of stock will be contacted via email or phone. At this time you can either substitute for a similar item that is in stock or backorder the original item. Backorders generally take anywhere from 1-4 weeks.

ITEMS WITH EMBROIDERY

If you request embroidery, this can take 7-10 days to be completed before your order will be shipped.

CUSTOM-MADE ITEMS

Custom-made items such as scrub tops and hats can take from 7-14 business days before they are ready to be shipped.

Please see our Shipping Policy for more info.

We do ship orders internationally—shipping charges will vary depending on the destination.

We will email you with a quote for shipping before we process your order.

On rare occasions, parcels can be misplaced by Australia Post. In most instances, we are able to contact them to find the parcel, but at times, this is not possible.

For this reason, we now offer shipping insurance at checkout to protect your parcel against any loss, theft or damage that occurs during the delivery process.

Should you choose to add this and your parcel gets lost or stolen before delivery, you will either receive a full refund for the cost of your order, or a replacement at no extra cost.

It is automatically added to your cart at checkout, but you are more than welcome to de-select it if you would prefer not to have it.

At Hunter Scrubs, it's our honour to be able to deliver high quality scrubs, shoes & PPE to the healthcare community. 

As such, we understand that there is often a high level of urgency when it comes to your uniforms—which is why we do our very best to process and send out your orders as quickly as possible.

We currently don't offer expedited order processing, as it's a priority for us to maintain fairness and allow customers who ordered first to receive their items first. 

With that said, we do offer several expedited shipping options which will decrease shipping time once your order leaves our warehouse.

If you have any special shipping requests, do let us know and we may be able to accommodate this for you.