Refund policy
HUNTER SCRUBS RETURN & REFUND POLICY
Hunter Scrubs makes every effort to be fully transparent at all times. Accordingly, we have developed a Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.
Your entitlement to a refund or exchange
You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange if an item has a major problem or is significantly different to what you asked for.
Free returns and exchanges via Redo
Hunter Scrubs offers a VIP Checkout package through third-party Redo, which entitles you to free exchanges and returns through the Redo app. If the VIP Checkout is not purchased with an order, the customer will be responsible for the costs of an exchange or return.
Exclusions
Our current shipping provider does not support returns outside of Australia and the United States. If you live in a country other than these, please reach out to our support team at admin@scrubs.com.au to request a return.
Returning items to us
If you wish to return an item to us, we recommend that you do so as soon as possible after becoming aware of the issue prompting your request for a refund or exchange. Delayed claims for refunds or exchanges may lead to your request for an exchange or refund being rejected.
We reserve the right to assess the condition of a returned item prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. You may be entitled to a refund equal to the cost of the item only. You may be entitled to an exchange for an identical item, or one of a similar value.
Please make sure items are
- Full priced items - not final sale
- New and unworn
- Have the Original Swing Tags attached
- No makeup or fake tan marks
- Do not smell of perfume or deodorant
- No animal hair
- Items have not been embroidered or personalised
- Items are not custom made
- Are sent back within 14 days of receiving
How to return items:
Visit our returns portal at https://scrubs.com.au/apps/redo/account and follow the steps therein.
Please do not write RTS (Return to Sender) on parcels as Australia Post will charge our account for your return. If this happens the postage fee will be taken off your credit.
Upon receipt of the item/s, we will inspect them and if they are returned in accordance with this Refunds & Returns Policy and we are satisfied that you are entitled to a refund or exchange, we will issue you with a refund or exchange.
Return delivery charges
All shipping costs will be the responsibility of the customer and are non-refundable, except in cases where we have made a shipping error.
If you have any questions regarding Refunds/Exchanges please don’t hesitate to email us (admin@scrubs.com.au) or give us a call on 1300 443 784, and one of our customer service representatives will be happy to assist.